Code of Conduct for the Credit and Debit Card Industry in Canada


Are you currently accepting Credit and Debit cards at your retail environment? Are you a victim of a recent Rate increase? Are you tired of your processing companies who periodically, whenever they feel like, increase the merchants rates with or without notices?

Many Merchants do notice that these companies do post the rate increase on their statement but sighs shaking their heads but does nothing about it because they feel they are powerless against their Providers or Banks.


What are they to do? Stop accepting Visa, MasterCard, American Express? NO WAY!! Many retail environment would close down within a month if their Card Acceptance privileges were all of a suddenly taken away from them. Feeling powerless, Merchants just accepts the fact that these rate increases are a fact of life and that they must put up with it in fear of losing the ability to accept Credit and Debit Cards.


Good news..........the nightmare is finally over thanks to The Department of Finance Canada and the Financial Consumer Agency of Canada. The Code of Conduct for the Credit and Debit Card Industry in Canada is written to protect merchants from processing companies who mislead and misinform Merchants about their rates and services. This Code also stops the unnecessary periodic hikes in rates as well.

In order not to distort the contents of the Code of Conduct for the Credit and Debit Card Industry in Canada, I have copied and pasted the Code in its entirety below. Please take a look at what this code means to you as a retail merchant.


You may comment on this post to reach me or if you have question in regards to Credit and Debit Cards Acceptance you may email me at or even call me at 1 (888) 282 6601




The below is Copied directly from the Department of Fiance Canada and you may copy and paste this link:  to see it's actual post in the GRC site.


Code of Conduct for the Credit and Debit Card Industry in Canada


The purpose of the Code is to demonstrate the industry’s commitment to:

  1. Ensuring that merchants are fully aware of the costs associated with accepting credit and debit card payments thereby allowing merchants to reasonably forecast their monthly costs related to accepting such payments.
  2. Providing merchants with increased pricing flexibility to encourage consumers to choose the lowest-cost payment option.
  3. Allowing merchants to freely choose which payment options they will accept.


The Code applies to credit and debit card networks, (referred to herein as payment card networks), and their participants (e.g. card issuers and acquirers1).

The payment card networks that choose to adopt the Code will abide by the policies outlined below and ensure compliance by their participants.  The Code of Conduct will be incorporated, in its entirety, into the payment card networks’ contracts, governing rules and regulations.

The Code will apply within 90 days of being adopted by the card networks and their participants. Networks and acquirers will have up to nine months to implement Element 1. Issuers will have up to one year to re-issue cards already in circulation that contravene Element 6 or 7.

Requirements for Payment Card Networks

By adopting the Code, payment card networks agree to provide any requested information regarding actions taken by themselves or participants to the Financial Consumer Agency of Canada, for the purpose of monitoring compliance with the Code.  In addition, payment card networks agree to pay for the fees associated with monitoring compliance with the Code, as determined by the Financial Consumer Agency of Canada.

Policy Elements

1. Increased Transparency and Disclosure by Payment Card Networks and Acquirers to Merchants

The payment card networks and their participants will work with merchants, either directly or through merchant associations, to ensure that merchant – acquirer agreements and monthly statements include a sufficient level of detail and are easy to understand.  Payment card networks will make all applicable interchange rates easily available on their websites.  In addition, payment card networks will post any upcoming changes to these fees once they have been provided to acquirers.

Payment card network rules will ensure that merchant statements include the following information:

  • Effective merchant discount rate2 for each type of payment card from a payment card network;
  • Interchange rates and, if applicable, all other rates charged to the merchants by the acquirer;
  • The number and volume of transactions for each type of payment transaction;
  • The total amount of fees applicable to each rate; and,
  • Details of each fee and to which payment card network they relate.

This information must be presented in a manner that is clear, simple and not misleading.

2.  Payment card network rules will ensure that merchants will receive a minimum of 90 days notice of any fee increases or the introduction of a new fee related to any credit or debit card transactions.  Payment card networks will provide at least 90 days notice to acquirers for rate and / or fee changes and at least 180 days notice for structural changes3.

Notification is not required for fee changes made in accordance with pre-determined fee schedules, such as those based on merchant sales volume, provided that the schedules are included in the merchant’s contract.

3.  Payment card network rules will ensure that following notification of a fee increase or the introduction of a new fee, merchants will be allowed to cancel their contracts without penalty.

By signing a contract with an acquirer, a merchant will have the right to cost certainty over the course of their contract.  As a result, in the event of a fee increase or the introduction of a new fee, merchants will be allowed to opt out of their contracts, without facing any form of penalty, within 90 days of receiving notice of the fee increase or the introduction of a new fee.

Merchants may not cancel their contracts in relation to fee increases made in accordance with pre-determined fee schedules, such as those based on merchant sales volume, provided that the schedules are included in the merchant’s contract.

4.  Payment card network rules will ensure that merchants who accept credit card payments from a particular network will not be obligated to accept debit card payments from that same payment card network, and vice versa. 

Payment card networks will not require merchants to accept both credit and debit payments from their payment card network.  A merchant can choose to accept only credit or debit payments from a network without having to accept both. 

5.  Payment card network rules will ensure that merchants will be allowed to provide discounts for different methods of payment (e.g. cash, debit card, credit card).  Merchants will also be allowed to provide differential discounts among different payment card networks.

Discounts will be allowed for any payment method.  As well, differential discounting will be permitted between payment card networks. 

Any discounts must be clearly marked at the point-of-sale.

6.  Competing domestic applications from different networks shall not be offered on the same debit card.  However, non-competing complementary domestic applications from different networks may exist on the same debit card.

A debit card may contain multiple applications, such as PIN-based and contactless.  A card may not have applications from more than one network to process each type of domestic transaction, such as point-of-sale, Internet, telephone, etc.  This limitation does not apply to ABM or international transactions.

7.  Payment card networks will ensure that co-badged debit cards are equally branded.

Payment card network rules shall ensure that the payment networks available on payment cards will be clearly indicated.  Payment card networks will not include rules that require that issuers give preferential branding to their brand over others. To ensure equal branding, brand logos must be the same size, located on the same side of the card and both brand logos must be either in colour or black and white.

8.  Payment card network rules will ensure that debit and credit card functions shall not co-reside on the same payment card.

Debit and credit cards have very distinct characteristics, such as providing access to a deposit account or a credit card account.  These accounts have specific provisions and fees attached to them.  Given the specific features associated with debit and credit cards, and their corresponding accounts, such cards shall be issued as separate payment cards.  Consumer confusion would be minimized by not allowing debit and credit card functions to co-reside on the same payment card.

9. Payment card network rules will require that premium credit and debit cards may only be given to consumers who apply for or consent to such cards.  In addition, premium payment cards shall only be given to a well-defined class of cardholders based on individual spending and/or income thresholds and not on the average of an issuer’s portfolio.

Premium payment cards have a higher than average interchange rate.  They must be targeted at individuals who meet specific spending and/or income levels.

10.  Payment card network rules will ensure that negative option acceptance is not allowed. 

If payment card networks introduce new products or services, merchants shall not be obligated to accept those new products or services.  Merchants must provide their express consent to accept the new products or services.

1 “Acquirers” are entities that enable merchants to accept payments by credit or debit card, by providing merchants with access to a payment card network for the transmission or processing of payments.

2 The effective merchant discount rate is calculated as the total fees paid by the merchant to an acquirer, related to the processing of a specific type of payment card from a payment card network, divided by the total sales volume for that type of payment card.

3 Structural changes are significant changes to the fee structure for a payment card network.  This includes the introduction of new types of interchange or other fees, a change to the interchange rate structure or the introduction of a new type of credit or debit card.





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Merchant Advisors Canada

1 (888) 282 6601

About Us

Merchant Advisors Canada is your one-stop payment processing center that will cater to Merchants of all types of businesses. Whether you are seasonal or year round, from the smallest to the largest, we will provide you with all your payment solutions needs, sensibly and economically.

Merchant Advisors Canada uses only the latest and newest technologies to help you safely and efficiently process credit and debit card transaction. No matter which type of cards you choose to accept, Merchant Advisors Canada will process your Visa, MasterCard, American Express and Interac payments seamlessly with direct daily deposits into your bank account. Your customers will appreciate the ease and convenience of paying for their purchases however which way they prefer.

Merchant Advisors Canada prides itself with highest business ethics and morals, supported by industry leaders and customer service agents dedicated to you 24 hours a day, 7 days a week to meet the needs of our merchants. Night or Day, you will always able to reach a live, friendly and courteous staff to help answer all your questions and needs.

Merchant Advisors Canada's Mobile Certified Merchant Service Advisors are all over Toronto GTA, ready to serve you anywhere and anytime at your convenience. Regardless if this is your first experience with payment processing systems or you are an old pro, Our Mobile Agents will ensure that you will have a full understanding of how payment processing works with no surprises through our Transparent, Full Disclosure and Uniform Fees policies. Merchant Advisors Canada will earn your trust to ensure a long and lasting business relationship.

Merchant Advisors Canada will meet and exceed merchant expectation in every aspect from start to finish, and beyond.


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Tags: Merchant, american, card, code, conduct, credit, debit, express, increase, interac, More…machine, mastercard, of, pos, rate, visa


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